Provide continuous service to the manufacturers, customers, and personnel of Affinity Northeast Region. Ensure accurate, timely and complete set up and processing of Distributor & Manufacturer Programs, Sales Reporting, Cost Changes etc. Work collaboratively with others to achieve timely completion of requested tasks. Must be comfortable navigating multiple system platforms.
Represent Affinity in an ethical and professional manner.
Provide favorable, continuous trade management support. Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests.
Support all sales efforts set forth by the management staff, clients, and customers.
Support all Client Manager and Account Executives.
Complete and submit program and pricing requests.
Set up agreed upon programs and distribute to all parties involved.
Renew expiring programs and submit for approvals.
Enter all trade administrative data into designated systems based on clients' specifications.
Be available to internal and external stakeholders
Filing- electronic and hard copies utilizing Share Point.
Assist Customer Service Specialist with information and paperwork necessary.
Respond in a timely manner to any request for information from management, sales, clients and/or customers.
Follow instructions provided by each individual manufacturer to ensure their needs are being met.
Transparent and timely communication with internal and external stakeholders
Other duties as assigned and requested.
Previous customer service experience is a plus.
Experience in the Regional System experience is extremely advantageous.
Flexible and able to manage adversity and change.
Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, Outlook and Share Point.
Strong communication, influence, and problem-solving skills.
Basic Technology skills communicating through email, phone, and text messaging.
Self-starter with entrepreneurial spirit and committed to being the best.
Detailed-oriented
Normal office environment, desk position.
Typical workday of Monday Friday, 8:00am to 5:00pm.
Hybrid - work performed in an Affinity Group office or, if authorized, from employee's remote workstation. Pay Range $22-$26 per hour
The Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.
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