Job Description

Company Description Heart to Heart is a mission-driven agency that provides a broad range of health and social services throughout New Jersey and Pennsylvania, including IDD Group Home services, adult day care, behavioral health, and related community-based support for individuals of all ages. The organization’s growth and service quality reflect its strong commitment to compassionate, patient-centered care. Heart to Heart is known for its highly reputable, respected team, with more than 30 years of experience in the healthcare industry. The agency values collaboration, professionalism, and continuous improvement to meet evolving community needs. Applicants can expect to join an organization focused on expanding access to high-quality, integrated care services.

Role Description The CEO/Executive Director – Ohio will provide overall strategic and operational leadership for Heart to Heart’s Ohio division, ensuring alignment with the organization’s mission and long-term goals. This full-time, on-site role is based in Cuyahoga County and involves directing regional business planning, financial stewardship, and operational performance, including oversight of clinical and support services. The CEO/Executive Director will develop and implement growth strategies, cultivate key partnerships, and drive sales and outreach initiatives to expand the agency’s impact. Day-to-day responsibilities include leading and mentoring senior leadership, overseeing regulatory compliance and risk management, monitoring performance metrics, and reporting progress to the Heart to Heart executive team. The role also requires representing Heart to Heart in the community, fostering a culture of accountability and excellence, and ensuring that client care quality and employee engagement remain central to all decisions.

Qualifications

• Strong financial acumen, with experience in Finance, budgeting, and stewardship of organizational resources.
• Demonstrated expertise in Operations Management, including process optimization, service delivery oversight, and performance monitoring.
• Proven ability in Business Planning, with a track record of setting goals, developing implementation plans, and achieving measurable outcomes.
• Experience in Sales and relationship-building, including growing service lines, developing referral networks, and sustaining strategic partnerships.
• Advanced Strategic Planning skills, with the ability to translate mission and market insights into actionable growth strategies.
• Relevant leadership experience in healthcare, social services, or a closely related field; prior experience leading multi-site or regional operations is highly beneficial.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to work effectively with boards, regulators, community partners, and internal teams.
• Bachelor’s degree in Business, Healthcare Administration, Public Administration, or a related field required; advanced degree (MBA, MHA, or equivalent) preferred.

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